Telecom Regulatory Authority of India (Trai) on Tuesday pulled up Bharti Airtel Ltd and Vodafone Idea Ltd after their subscribers complained that the two companies have sent messages to their prepaid users asking them to mandatorily recharge their accounts to continue using their services despite holding sufficient balance.
The regulator’s diktat comes after Bharti Airtel and Vodafone Idea announced a new strategy to boost margins by rolling out minimum monthly recharge plans starting at ₹35. The telecom operators are hoping that the move will help boost their average revenue per user (arpu) which has suffered due to an intense tariff war following the entry of Reliance Jio Infocomm Ltd.
In its letter, Trai has asked operators to duly inform subscribers within three days in a clear and transparent manner the date on which the current validity of an existing plan would expire and the manner in which the subscriber can opt for available plans including minimum recharge plan using subscriber’s available prepaid account balance. Mint has seen a copy of the letter. Trai also met the two operators on Monday to discuss the issue.
“Till such time operators should not discontinue services of such customers who have balance in prepaid accounts equal to minimum recharge amount,” Trai said in the letter.