Private-sector Axis Bank has launched a new conversational tool Axis Aha — an AI-led Virtual Assistant to enhance online customer experience.
Powered by cutting-edge technology which includes proprietary Artificial Intelligence and machine learning algorithms, this unique chatbot provides relevant and contextual responses to customer queries and even helps make transactions on the chat window itself.
Customers can initiate transactions either through voice or chat. This transactional innovation is a ground-breaking way to enable customers to execute transactions, explore products and avail banking services using simple words used in our daily conversations, the Axis Bank said in a statement.
Currently hosted on the home page of the Bank website, www.axisbank.com,’Axis Aha! is capable of performing diverse actions like fund transfer, bill payments, recharges and also manage card limits, block credit and debit cards, besides others.
The voice and chat interface also provides customers an opportunity to query on any of their banking needs. This interface will gradually be extended to the Mobile banking app and the Internet Banking application, the statement added.